PREAMBLE - DEFINITIONS
"Site": The online store accessible via the French version of the website where RAHRE, the Seller, offers Products for sale;
"User": Any person using the Site;
"Buyer or Customer": An individual acting as a consumer who purchases one or more Products for personal use via the Site;
"Product(s)": Item(s) offered for sale on the Site;
"Order": The Buyer's purchase request for one or more Products via the Site;
"Party(ies)": Buyer/Customer and/or Seller;
ARTICLE 1 – ENTIRETY
The Site is an e-commerce platform that allows internet users to purchase Products as defined below.
These General Terms and Conditions of Sale (GTCS) specify, in particular, the terms regarding ordering, payment, delivery, and the handling of any returns of Products ordered by Customers. The GTCS exclusively govern the sale of Products as offered on the Site.
The Customer is deemed to accept these general terms and conditions without reservation. A hard copy of these general terms and conditions may be provided to the Customer upon request.
These General Terms and Conditions of Sale are permanently accessible on the website www.rahre.fr, exclusively in French, and shall prevail over any other version or conflicting document. The Seller and the Customer agree that these general terms and conditions exclusively govern their relationship.
The Customer declares having read and accepted these GTCS—as well as the Site’s General Terms of Use—by checking the designated box prior to initiating the Order or Subscription process. The version applicable to the Customer's purchase is the one in effect on the Site at the time the Order is placed. The Seller reserves the right to modify the terms, conditions, and provisions of these General Terms and Conditions at any time.
ARTICLE 2 – PURPOSE
It is specified that purchases of Products on the Site are reserved for non-merchant natural persons acting as consumers who possess full legal capacity. The Site does not permit the purchase of Products for resale purposes. By the mere act of confirming their Order, the Buyer declares that they have read, understood, and accepted without reservation the terms of said Order as well as these General Terms and Conditions of Sale in their entirety.
For any delivery outside Metropolitan France and the French Overseas Departments and Territories (DOM-TOM), please send a message to bonjourrahre@gmail.com.
ARTICLE 3 – PRE-CONTRACTUAL INFORMATION
The Buyer acknowledges having received—prior to placing their order and concluding the contract, and in a legible and understandable manner—these General Terms and Conditions of Sale and all the information listed in Article L. 221-5 of the Consumer Code.
ARTICLE 4 - THE ORDER
The Buyer may place an order online via the online catalog and the associated form for any product, subject to stock availability. Prior to placing their first Order, the Buyer must create an account on the Site. The Buyer may access this account at any time using their login credentials (email address and password).
In the event that the password is lost or forgotten, the Buyer may request a new one by accessing their account and clicking on "Forgot password?". The password will then be sent to the email address provided during registration.
When placing an Order, the Buyer agrees to provide the requested information (for the creation of a Customer account upon the first Order and/or via the Order form for each Order) and warrants the accuracy of such information.
To validate the order, the Buyer must accept these General Terms and Conditions by clicking in the designated area. The Buyer must also select the delivery address and method, and finally confirm the payment method.
The sale shall be deemed final:
- upon the Seller sending an email to the Buyer confirming acceptance of the order;
- and upon receipt of full payment by the Seller.
Placing an order constitutes acceptance of the prices and descriptions of the products offered for sale. Any dispute regarding this matter shall be addressed within the framework of a potential exchange and the warranties mentioned below.
In certain cases—such as non-payment, an incorrect address, or other issues with the Buyer's account—the Seller reserves the right to block the Buyer's order until the issue is resolved.
The order for the specific Product will then be cancelled and, if applicable, refunded, while the remainder of the order shall remain firm and final. The Buyer may check the status of their order online via their customer account.
The Seller shall not be held liable for data entry errors made by the Buyer, nor for any consequences thereof, such as delivery delays or errors. In such cases, any costs incurred for re-shipment shall be borne by the Buyer.
ARTICLE 4 - THE ORDER
The Buyer may place an order online via the online catalog and the associated form for any product, subject to stock availability. Prior to placing their first Order, the Buyer must create an account on the Site. The Buyer may access this account at any time using their login credentials (email address and password).
In the event that the password is lost or forgotten, the Buyer may request a new one by accessing their account and clicking on "Forgot password?". The password will then be sent to the email address provided during registration.
When placing an Order, the Buyer agrees to provide the requested information (for the creation of a Customer account upon the first Order and/or via the Order form for each Order) and warrants the accuracy of such information.
To validate the order, the Buyer must accept these General Terms and Conditions by clicking in the designated area. The Buyer must also select the delivery address and method, and finally confirm the payment method.
The sale shall be deemed final:
- upon the Seller sending an email to the Buyer confirming acceptance of the order;
- and upon receipt of full payment by the Seller.
Placing an order constitutes acceptance of the prices and descriptions of the products offered for sale. Any dispute regarding this matter shall be addressed within the framework of a potential exchange and the warranties mentioned below.
In certain cases—such as non-payment, an incorrect address, or other issues with the Buyer's account—the Seller reserves the right to block the Buyer's order until the issue is resolved.
The order for the specific Product will then be cancelled and, if applicable, refunded, while the remainder of the order shall remain firm and final. The Buyer may check the status of their order online via their customer account.
The Seller shall not be held liable for data entry errors made by the Buyer, nor for any consequences thereof, such as delivery delays or errors. In such cases, any costs incurred for re-shipment shall be borne by the Buyer.
ARTICLE 7 - PAYMENT METHOD
This is an order involving an obligation to pay, meaning that placing the order entails payment by the Buyer.
All Orders are payable in euros, and payment for the Products is made online via bank card or PayPal.
The Buyer is charged the full amount shown on the Order summary on the day the Order is placed. Payment of the Price is due in full at the time of the Order.
The Seller retains ownership of the ordered products until the Buyer has paid the price in full. The Seller shall not be held liable for any fraudulent use of the payment method employed.
The Seller reserves the right to suspend or cancel any Order and/or delivery—regardless of its nature or stage of fulfillment—in the event of non-payment of any sum owed by the Buyer or in the event of a payment issue.
The payment methods accepted for Orders on the Site are as follows:
- Payment by bank card (Carte Bleue, Visa, Mastercard);
- Payment via PayPal account.
Data provided for bank card payments is processed securely by PayPal.
The Seller does not have access to these bank details under any circumstances, nor does it store them on its servers; consequently, these details must be re-entered for every new transaction on the Site.
The Seller reserves the right to refuse delivery or to decline an Order from a Buyer who has failed to pay—in whole or in part—for a previous Order, or with whom a payment dispute is currently being processed.
ARTICLE 8 - PRODUCT AVAILABILITY
REFUND – CONTRACT TERMINATION
For deliveries within metropolitan France, the timeframe ranges from 15 (fifteen) to 40 (forty) business days, starting from the day following the Seller's validation of the order.
The Buyer will be informed of this timeframe prior to order validation; the timeframe may be shorter.
For deliveries to French Overseas Departments and Territories (DOM-TOM), the timeframe ranges from 20 (twenty) to 45 (forty-five) business days, starting from the day following the Seller's validation of the order.
The Buyer will be informed of this timeframe prior to order validation; the timeframe may be shorter.
In the event of failure to meet the agreed delivery date or timeframe, the Buyer must, before terminating the contract, call upon the Seller to perform the contract within a reasonable additional period.
If performance does not occur by the end of this additional period, the Buyer may freely terminate the contract.
The Buyer must carry out these successive steps via registered letter with acknowledgment of receipt. The contract shall be deemed terminated upon the Seller's receipt of the letter notifying them of such termination, unless the Seller has performed the contract in the interim.
The Buyer must note any delivery discrepancies (e.g., missing items compared to the delivery note, damaged packages) on the delivery note in the form of handwritten reservations accompanied by their signature.
This verification is deemed to have been carried out once the Buyer, or a person authorized by them, has signed the delivery note.
The Buyer must then confirm these reservations to the carrier via registered mail with acknowledgment of receipt no later than 2 (two) business days following receipt of the item(s) and send a copy of this letter within the same timeframe—by fax or mail—to the Seller at the address indicated in the site's legal notices.
If the products need to be returned to the Seller, a return request must be submitted to the Seller within 7 (seven) days of delivery.
No claims made after this deadline will be accepted. Product returns will only be accepted for products in their original condition (packaging, accessories, etc.).
For deliveries to French Overseas Departments and Territories (DOM-TOM) and destinations outside the European Union, the completion of specific formalities (customs declarations, etc.) and the payment of related taxes and fees are the sole responsibility of the Buyer; the Seller is under no obligation to provide information in this regard.
ARTICLE 10 - DELIVERY ERROR
The Buyer must submit any claim regarding a delivery error and/or non-conformity of the products (in terms of type or quality compared to the details on the order form) to the Seller on the day of delivery or, at the latest, on the first business day following delivery.
Any claim made after this deadline will be rejected. Claims must be submitted via email to: bonjourrahre@gmail.com
Any claim not made in accordance with the rules defined above and within the specified timeframes cannot be considered and shall absolve the Seller of any liability towards the Buyer.
In the event of a delivery error or an exchange, any product to be exchanged or refunded must be returned to the Seller in its entirety and in its original packaging via *Colissimo Recommandé* (registered parcel service).
Return shipping costs shall be borne by the Seller only in the event of a delivery error.